Department: Managed Services
Reports To: Managing Director
Location: Kuala Lumpur, Malaysia
Hybrid, contractor role
Position Summary
The Business Systems Specialist is responsible for designing, implementing, and maintaining the integrated digital systems that support Innovorsa’s Managed Services, Finance, and Investment operations.
This role ensures that CRM, workflow automation, and data analytics platforms are effectively configured and integrated to drive efficiency, transparency, and insight across Innovorsa’s portfolio of clients, investments, and ecosystem operations.
Operating at the convergence of technology, data governance, and financial accountability, the Manager supports Innovorsa’s mission to provide operational, financial, and strategic infrastructure for Dataswyft and participants in the Dataswyft Network — ensuring that each issuer, merchant, and partner benefits from optimized systems, measurable performance, and compliant data management.
Key Responsibilities
1. Systems Implementation and Integration
- Lead the deployment and integration of CRM, ERP, automation, and reporting tools that power Innovorsa’s Managed Services and Finance functions.
- Design and maintain business system architectures that unify operational, financial, and client data into a coherent framework.
- Configure workflows that connect client onboarding, service delivery, billing, and performance reporting.
- Integrate financial systems (e.g., accounting or portfolio management platforms) with CRM and data analytics environments for consolidated oversight.
- Ensure interoperability with Dataswyft Network infrastructure and data sovereignty standards.
2. Managed Services Operations
- Deliver system setup, configuration, and continuous management services for issuers, merchants, and network participants under Innovorsa’s Managed Services model.
- Monitor performance, data integrity, and automation workflows to ensure operational continuity and SLA compliance.
- Develop operational templates and playbooks to standardize service delivery across multiple clients and sectors.
- Provide advanced troubleshooting, optimization, and enhancement of client systems and processes.