Location: Kuala Lumpur, Malaysia

Hybrid role

About Dataswyft

At Dataswyft, we believe that people — not platforms — should own and control their personal data. Our mission is to make data ownership as fundamental as owning a bank account. Through our self-sovereign data infrastructure and the CheckD Dataswyft Wallet, we enable individuals and businesses to create Personal Data Accounts that unlock secure, and interoperable data flows through the CheckD Dataswyft Wallet. We're building the backbone of a new digital economy — one that’s private, human-first, and future-ready.

The Dataswyft Merchant Network is a key pillar of the wallet through issuing, holding and receiving proofs. Our Merchant network are receivers of proofs in the wallet and we are committed to expanding the network globally.

Job Overview:

We are seeking a proactive and relationship-driven Client Relations & Success Manager to serve as the key link between our SME merchant partners and our internal teams. In this role, you will work closely with Marketing, Product, and Operations to ensure our merchants are well-supported, engaged, and achieving measurable business growth through our platform.

You will oversee onboarding, relationship management, and marketing activations for merchants, ensuring they maximize value from the partnership. This is a hybrid role that combines account management, campaign execution, and client advocacy — ideal for someone who thrives on building relationships, solving problems, and delivering tangible results.

Key Responsibilities:

Onboarding & Implementation

• Guide new SME merchants (F&B, retail, and others) through onboarding, including account setup, hardware/software installation, and product training.
• Ensure a smooth launch with clear merchant understanding of how to leverage the CheckD platform for growth.

Relationship Management

• Act as the trusted advisor for your portfolio of merchants, engaging regularly to understand their needs, challenges, and business goals.
• Build strong, long-term partnerships that foster loyalty and collaboration.

Proactive Support & Problem-Solving

• Anticipate potential issues and resolve them before they impact performance.
• Serve as the first point of contact for merchant inquiries, providing timely and effective solutions.

Driving Product Adoption

• Educate merchants on platform features, campaigns, and loyalty programs that can increase traffic and sales.